Please review the FAQs here before contacting us. We are a small operation, and in order to keep our prices as low as possible, we handle everything ourselves — including producing the seeds, maintaining the website, and managing the business. Fortunately, our breeder consistently produces seeds with extremely high germination rates, which means issues are rare. Operating this way allows us to keep overhead low and pass those savings on to our customers. If we needed to hire additional support staff, we would not be able to offer the prices we currently do.

SHIPPING & DELIVERY

Costs, methods, and delivery times.

How long does shipping take?

Shipping shouldn't take long at all. But it all depends on where you live. 

Mondays-Saturdays:

Most orders will go out within 1-2 business days.

Where will my seeds ship from?

We currently ship from a few different locations within the USA.

Do you ship on holidays?

We do not ship out on any of the Federal Holidays.

Can I combine shipping?

No. We give free shipping to anyone buying $100 or more. And shipping on anything under $100 is $5 (our cost).

We currently cannot afford a full-time support person to sit and watch as orders come in and hold orders to merge them at the end of the day before they are automatically synced to our shipping platform. So we lowered our prices instead to make it worth it.

We could allow everyone to combine shipping, but to do so, we would have to raise all of our prices.

Our Advice:

Buy as many packs as you can at the same time and only pay shipping once.

PRODUCT INFORMATION

Seed details, genetics, and storage instructions

Will you restock items labled “Out Of Stock"?

Some strains will return and some won’t.

For updates, follow our social media channels.

You can also sign up for restock notifications on the strain’s page to be alerted if it becomes available again.

ORDERS & TRACKING

Order status, cancellation, and modifications.

Do I get tracking?

Yes, we will email you your tracking as soon as it becomes available.

Can I cancel my order?

Yes, you may cancel your order. However, a 10% restocking fee will apply to all cancellations, along with any payment processing fees charged to us by our payment processor for issuing the refund.

If your order has already entered the processing stage and postage has been purchased, you will also be responsible for the cost of the shipping label and any other non-recoverable charges associated with the order.

PAYMENT & BILLING

Accepted payment methods, currencies, and gift cards.

What payment types do you accept?

We accept the following payment types:

  • Credit cards
  • Debit cards
  • Cash (USD)
  • Money orders
  • CashApp
What payment tpes do you not accept?

Payment methods we do not accept:

  • Prepaid debit cards
  • Personal checks
  • Foreign money

RETURNS & EXCHANGES

Policies, procedures, and timelines.

Do you accept returns?

Please check out our Returns & Refunds Policy for more information.

ACCOUNT MANAGEMENT

Password resets, account updates, and preferences.

How do I change my display name?

To change the display name that appears on your reviews, go to Dashboard → Account Details → Display Name. From there, you can update the name that will be shown on any future reviews you submit.

Please note that this change must be made before leaving a review. Updating your display name will only apply to reviews posted after the change is made.

If you have already submitted a review and would like the name on that review updated, you will need to contact customer support for assistance.

SUPPORT & POLICIES

Frequently asked questions about privacy, security, and customer service contact.

What types of support do you offer?

We currently offer phone and SMS text message support.

You can contact us during normal business hours by either calling us directly or sending a text message, and we will be happy to assist you.