Please review the FAQs here before contacting us. We are a small operation, and in order to keep our prices as low as possible, we handle everything ourselves — including producing the seeds, maintaining the website, and managing the business. Fortunately, our breeder consistently produces seeds with extremely high germination rates, which means issues are rare. Operating this way allows us to keep overhead low and pass those savings on to our customers. If we needed to hire additional support staff, we would not be able to offer the prices we currently do. Please review the information below before calling. Most questions are already answered in the section below, and you will likely find the information you need there.

SHIPPING & DELIVERY

Costs, methods, and delivery times.

How long does shipping take?

Shipping shouldn't take long at all. But it all depends on where you live. 

Mondays-Saturdays:

Most orders will go out within 1-2 business days.

Where will my seeds ship from?

We currently ship from a few different locations within the USA.

Do you ship on holidays?

We do not ship out on any of the Federal Holidays.

Can I combine shipping?

No. We give free shipping to anyone buying $100 or more. And shipping on anything under $100 is $6 (our cost).

We currently cannot afford a full-time support person to sit and watch as orders come in and hold orders to merge them at the end of the day before they are automatically synced to our shipping platform. So we lowered our prices instead to make it worth it.

We could allow everyone to combine shipping, but to do so, we would have to raise all of our prices.

Our Advice:

Buy as many packs as you can at the same time and only pay shipping once.

Where are my seeds?

Please allow some time for your order to be processed before contacting support.

Order statuses move through several stages depending on the payment method used:

Credit/Debit Card Orders:
Orders will typically move from Processing → Completed once the order has been packaged and shipped.

Cash or Money Order Payments:
Orders will move from On Hold → Pending Payment while we wait for your payment to arrive. Once received, the order will be updated to Processing, and finally Completed once it has been shipped.

We make every effort to ship orders daily, however occasional delays can occur due to holidays, high-volume sales periods, packaging supply shortages, or other operational factors. As a small operation, we appreciate your patience when these situations arise.

Please allow at least three business days after placing your order before reaching out about its status. In most cases, there is no need to contact us—your order will continue moving through the process automatically. If we ever need additional information or if an issue arises with your order, we will contact you directly.

If you have not heard from us after a few days, there is a good chance your order has already been shipped and your tracking information will be sent shortly.

PRODUCT INFORMATION

Seed details, genetics, and storage instructions

Will you restock items labeled “Out Of Stock"?

Some strains will return and some won’t.

For updates, follow our social media channels.

You can also sign up for restock notifications on the strain’s page to be alerted if it becomes available again.

Do you guarantee your seeds?

Yes, we do. Our seeds consistently achieve near-100% germination rates.

If you believe you are experiencing a germination issue, photo or video proof is required in order to be eligible for a replacement. This helps us properly review the situation and determine what may have occurred during the germination process.

Since opening our doors, we have not had a single verified case of seeds failing to germinate when proper germination methods were used. Our genetics are carefully developed and tested, and we maintain extremely high standards for seed quality.

Unlike many seed banks that resell seeds from third-party breeders, our breeder is also one of the owners of Seedlys. This means there is no middleman involved in the process. The person creating the genetics is directly responsible for the quality of every seed we sell and is deeply invested in ensuring they perform exactly as expected.

While seeds are living organisms and nothing in nature can ever be guaranteed 100%, our seeds come as close to perfect as possible. If you experience an issue, it is most often related to the germination method used rather than the seed itself. That said, we stand behind our genetics and will review any legitimate concerns with care.

Who makes your seeds?

Heisenbeans

How are your seeds so cheap?

Because we are a breeder-direct seed bank, there is no middleman involved. Our breeder produces the seeds and they are shipped directly to you, which eliminates the extra markups that typically happen when seeds pass through distributors or resellers.

Most seed banks buy seeds from breeders at wholesale prices and then mark them up before selling them to customers. By cutting out that entire middle layer, we are able to keep our prices significantly lower.

Another important difference is that our breeder is also one of the owners of Seedlys. That means he is directly responsible for the quality of the seeds and the reputation of the brand. Unlike situations where a breeder sells seeds to a third party and walks away after getting paid, our breeder remains fully invested in the process and the results.

Because of this structure, there is a strong incentive to produce the best seeds possible. When the breeder is directly connected to the business and the customer experience, quality and reliability become the top priority—while the direct-to-customer model keeps prices affordable.

ORDERS & TRACKING

Order status, cancellation, and modifications.

Do I get tracking?

Yes, we will email you your tracking as soon as it becomes available.

Can I cancel my order?

Yes, you may cancel your order. However, a 10% restocking fee will apply to all cancellations, along with any payment processing fees charged to us by our payment processor for issuing the refund.

If your order has already entered the processing stage and postage has been purchased, you will also be responsible for the cost of the shipping label and any other non-recoverable charges associated with the order.

PAYMENT & BILLING

Accepted payment methods, currencies, and gift cards.

What payment types do you accept?

We accept the following payment types:

  • Credit cards
  • Debit cards
  • Cash (USD)
  • Money orders
What payment types do you not accept?

Payment methods we do not accept:

  • Prepaid debit cards
  • Personal checks
  • Foreign money

RETURNS & EXCHANGES

Policies, procedures, and timelines.

Do you accept returns?

Please check out our Returns & Refunds Policy for more information.

ACCOUNT MANAGEMENT

Password resets, account updates, and preferences.

How do I change my display name?

To change the display name that appears on your reviews, go to Dashboard → Account Details → Display Name. From there, you can update the name that will be shown on any future reviews you submit.

Please note that this change must be made before leaving a review. Updating your display name will only apply to reviews posted after the change is made.

If you have already submitted a review and would like the name on that review updated, you will need to contact customer support for assistance.

SUPPORT & POLICIES

Frequently asked questions about privacy, security, and customer service contact.

What types of support do you offer?

We currently offer phone and SMS text message support.

You can contact us during normal business hours by either calling us directly or sending a text message, and we will be happy to assist you.