Returns & Refunds Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund, store credit, or an exchange. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within three hundred sixty-five (365) days of purchase. To return an item, just like with any product, you must send us the items you want to return, or have pictures showing the problem with your order. You cant just call us and tell us your seeds didn’t work and that you want us to refund your money. Thats insane. No other online business works that way. You need proof of your orders problem if you want us to consider a refund, replacement or exchange.

Return Process

To return an item, please call customer service at +1-307-423-9834 to obtain a Return Merchandise Authorization (RMA) number. After receiving an RMA number, place the item securely in its original or similar packaging, then mail your return to the following address:

Seedlys Returns
RMA #
226 Harben Circle,#10
Marina, CA 93933
United States

Please note you will be responsible for all return shipping charges. We strongly recommend using a trackable method to mail your return. We will not be responsible for returns that are lost or seized.

REFUNDS

After receiving your return and conducting an investigation, we will process your return for an exchange or refund. Please allow at least seven (7) days from the receipt of your item to process your return or exchange. We do not offer refunds for Reverse Auction items. Period. Reverse Auction items are sale items and like most places, we don’t allow returns or refunds on sale items.

Refund Process

Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your bank.

We will notify you by email when your return has been processed or if any issues arise with your return.

Exceptions

The following items cannot be returned or exchanged:

Reverse Auction Items

For defective or damaged products, please contact us using the details below to arrange a refund or exchange.

Phone: +1-307-423-9834

Please Note

Sale items are FINAL SALE and cannot be returned. This includes all Reverse Auction items.

Returns and Refunds made over the phone are processed much faster, and you have a better chance of getting your return processed if you call us at +1-307-423-9834 first and review your options.

All Returns and Refunds must be approved by customer support first. It is far easier to complete the entire process over the phone instead of sending in pictures via snail mail and hoping your return/refund gets processed.

Seeds come from a plant, and unfortunately, no plant is perfect. Please keep this in mind when considering your situation.

GERMINATION

Since we opened, we have not received a single complaint about germinating our seeds (as long as the process was done correctly). Germinating seeds is simple, but it can just as easily be messed up by someone who doesn’t know what they are doing. Before you germinate your seeds, please use the internet to learn how to germinate seeds properly. Germinating your seeds correctly will give you 100% germination results. Throwing the seeds in dirt and watering them with a hose will give you mixed results.

Please take all of this into consideration before you get upset with us because you had problems with your seeds. If everyone else is having 100% success and you are having issues, it is most likely an issue with your germination and/or storage techniques.

Only one (1) Return/Refund is accepted per year. We will not process more than one (1) Return/Refund per customer calendar year.

We reserve the right to refuse service to anyone without any explanation.

QUESTIONS

If you have any questions concerning our return policy, refunds, germination or anything else, don’t hesitate to get in touch with us at:

+1-307-423-9834

Last updated July 13, 2026